Terms & Conditions

1. About Our Services

TJ Home Care is a home care and professional services platform operated by Sunshine Enterprises.

We facilitate the following services:

• Baby Care Services
• Patient & Elder Care Services
• Home Nursing Services
• Physiotherapy Services
• Maid & Housekeeping Services
• Cook Services
• Driver Services
• Online Dietician Consultations
• Online Psychology & Counselling Services

Services are subject to availability, location and professional eligibility.

2. Booking Process

Customers may submit service requirements through our website, phone or WhatsApp.

Our team will review the requirement, identify suitable available professionals and coordinate service arrangements.

A booking is confirmed only after the service terms, charges and applicable payment conditions have been accepted.

3. Service Models

Placement Services: We connect customers with suitable professionals. Employment conditions and salary payments may be agreed directly between the customer and professional.

Managed Services: TJ Home Care provides ongoing service coordination or management according to the agreed service plan.

Online Consultations: Customers can book consultations with appropriately qualified dieticians and psychology professionals.

4. Pricing and Payments

All applicable charges will be communicated before booking confirmation.

Charges may include:

• One-time placement fees
• Monthly management fees
• Online consultation fees
• Other agreed service charges
• Applicable taxes

Payments may be processed through Razorpay, UPI, bank transfer or other authorised payment methods.

5. Online Healthcare Consultations

Online consultations are intended to provide professional guidance within the practitioner's qualifications and permitted scope.

Clinical psychology services will be provided only by professionals who meet applicable qualification and registration requirements.

These services do not replace emergency medical care.

6. Customer Responsibilities

Customers must provide accurate information, maintain a safe environment, treat service professionals respectfully and comply with agreed payment and service conditions.

7. Professional Responsibilities

Service professionals are expected to provide accurate credentials, maintain confidentiality, follow professional standards and perform duties within their competence.

8. Cancellation and Refunds

Cancellations, rescheduling and refunds are governed by our Cancellation & Refund Policy and applicable service agreements.

View Cancellation & Refund Policy

9. Replacement Services

Where a placement includes a replacement guarantee, the duration, eligibility and number of replacements will be communicated in the applicable service agreement.

10. Service Availability

TJ Home Care does not guarantee immediate availability of a particular professional, specific joining dates or guaranteed healthcare outcomes.

11. Limitation of Liability

TJ Home Care's responsibilities depend on the nature of the service and the applicable agreement.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

12. Governing Law

These terms are governed by the applicable laws of India. Disputes are subject to the jurisdiction of competent courts under applicable law.

13. Contact