Cancellation & Refund Policy

1. Online Dietician & Psychology Consultations

• Customers may cancel or reschedule appointments at least 24 hours before the scheduled session.
• Eligible cancellations made at least 24 hours in advance will receive a full refund.
• Cancellations within 24 hours of the appointment may not be eligible for a refund.
• If the assigned professional is unavailable and an acceptable alternative cannot be arranged, the customer may request a full refund.
• Completed consultation sessions are generally non-refundable, except in cases of verified service failure or where required by law.

2. Home Care Placement Services

For baby care, patient care, home nursing, maids, cooks and drivers:

• Placement fees will be communicated before booking confirmation.
• Where applicable, replacement guarantees will be specified in the service agreement.
• If an agreed placement cannot be provided, the customer may request a refund in accordance with the applicable agreement and law.
• Refund requests after successful placement will be reviewed under the agreed service terms and applicable consumer rights.

3. Managed Home Care Services

Refunds and cancellations for monthly managed services will be governed by the service agreement.

Any refund for unused service periods will depend on the agreed billing conditions and services already delivered.

4. Duplicate Payments

Verified duplicate or excess payments will be refunded.

5. Refund Processing

Approved refunds will normally be initiated within 5–7 business days after approval.

The amount may take additional time to reflect in the original payment method depending on the bank or payment provider.

6. Refund Method

Approved refunds will ordinarily be processed through the original payment method, subject to payment provider capabilities and applicable regulations.

7. Requesting a Refund

Customers may contact:

8. Customer Rights

This policy does not restrict statutory consumer rights under applicable Indian law.

Contact TJ Home Care